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    Customer Service in the Digital Age – Apple Computer

    February 22, 2012
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    It was a busy day today, so I decided to walk the mile to the Apple Store since I was not going to have time for my workout. I always approach the Apple Store with some trepidation, since it is … Continue reading

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    New Zephyr Adventures Blog

    August 12, 2011
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    We are converting this blog to a new format. Instead of just me writing about the travels and experiences of an adventure travel tour company owner, we will start to include posts from our employees, guides, and – occasionally – … Continue reading

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    Zephyr Adventures is Adding Staff

    April 20, 2011
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    If you saw our last post, you will know that we recently put out a call for a new Wine, Food, & Beer Tour Marketing position. Well, we have filled that position. And then some. Before I tell you who … Continue reading

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    Zephyr Adventures is Hiring!

    March 29, 2011
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    Zephyr Adventures is hiring a new office employee to conduct the marketing for our food, wine, and beer tours. Big news! As regular readers of this blog will know, Zephyr is a small company. We have 3.5 full-time employees (including … Continue reading

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    Experienced Adventure Travelers Make Mistakes Too

    March 13, 2011
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    I was in South America the last two weeks on vacation. My girlfriend Devon and I had a wedding to attend in Montevideo, Uruguay and we decided to make it a three-part trip that included Buenose Aires, Argentina; Uruguay; and … Continue reading

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    Zephyr Guide Training

    February 23, 2011
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    Every two years (for the most part) we at Zephyr Adventures have a weekend Guide Training with all our US guides. The goals are equally to have fun, reinvigorate our spirits for guiding, and improve our skills. A few weeks … Continue reading

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    All About Alexa Ratings

    October 18, 2010
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    Do you know what an Alexa rating is? The website Alexa.com ranks all websites on the internet in terms of popularity, starting with Google (#1) and working down. Ratings are determined based on the number of visitors per site and … Continue reading

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    A Letter from Zephyr Adventures’ Owner

    September 30, 2010
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    Yesterday I sent an email letter to all alumni who have traveled with us over the years. I wanted to provide an honest, personal account of how the recession has affected us, our recent diversion into blogger conferences, and our … Continue reading

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    Booking an Active Tour

    August 10, 2010
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    I received an email today from Eloise, who just returned from a hiking tour in Mt. Blanc with her husband and daughter. I met the three of them when I was helping guide a Fit Health Into Life trip in … Continue reading

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    Customer Focus Versus Company Focus

    April 8, 2010
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    You might have heard that Spirit Airlines just announced they will be charging fees for carry-on bags. Yes, that’s right – carry-on bags. In a spin-laden press release, the airline says “In order to continue reducing fares even further and … Continue reading

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