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    Customer Service in the Digital Age – Apple Computer

    February 22, 2012  /  By:

    It was a busy day today, so I decided to walk the mile to the Apple Store since I was not going to have time for my workout.

    Apple Computer logoI always approach the Apple Store with some trepidation, since it is so busy, and my expectations were met by the large crowd inside. None of the iPad-toting Apple minions who serve as greeters were looking up from their electronic gadgets, so I continued to the back of the store, looking for a power cord I could use to replace the faulty one I had.

    Finally, a manager approached and asked if I needed help. I explained my Mac power cord was faulty and that I understood there was a recall on these Apple items, since they had the ability to go kaput.

    The nice young guy told me he couldn’t help me and that I had to see a “Genius” at the back of the store but that they were busy and I couldn’t make an appointment for another hour. I was sort of flabbergasted, since I just wanted to swap the cord for a new one so I could return to work. The manager would not relent at all, saying he couldn’t do this. I explained to him I didn’t think a genius was required to pull a new part out of the back of the store but, in the end, I spent an hour walking around the stripmall since it wouldn’t make sense to walk home and then have to drive back again.

    Ultimately, I spoke to a “Genius” who helped me in about five minutes, something Target or Walmart could have done without an appointment and with their regular, run-of-the-mill, non-genius staff.

    I love my Macbook and often tell people the only thing on it that crashes is my Microsoft software. Nevertheless, I think Apple is simply too big now and their customer service scheme, which is clearly designed to handle the massive number of customers, is not good. What would I suggest? Two things:

    1. Don’t make everyone make an appointment (which they want you to do on their app or iPhone) to see a customer service rep. They need to have at least some people available to handle basic requests.

    2. Train all their staff to do all the jobs, since any of the 30 staff in the store should have been able to hand me another power cord. See my article on my local restaurant Mountain Sun in Eat Drink Boulder for an example of a small business that does this.

    How does this apply to Zephyr Adventures? I am not really sure. Our travelers do not get treated like one pea in a massive pod, so I don’t think we have that problem. And if you call us up, we’ll listen to your needs or requests and try to handle it one-on-one.

    Do you have any good “customer service in the digital age” stories?

     

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    One comment on “Customer Service in the Digital Age – Apple Computer

      Leslie says:

      I just went through the same ill fated customer service dilema at the AT&T store today. I had a simple return and I had to stand at the front of the store while the greeter checked me in on her iPad and then a manager came up to greet me with another employee behind her that escorted me to the back of the store to make the return. The return required two other employees to actually make the return including the manager and then I was escorted back to the front by that employee and the manager held the door open for me when I left. I really didn’t want an ‘experience’ I just wanted to make a return. Have to admit I too thought of all the other retail stores where returns are simple.

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    Browse Trips

    What To Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Route Directions
    It’s all about the adventure! (It’s even in our name) We wouldn’t want to disappoint by providing a guide with you the entire way, holding your hand. We will provide detailed route directions before each day’s ride. Our guides will be available in case anything comes up but you won’t need to worry about staying with the pack or keeping up with faster riders.

    Ability Level
    This trip is rated as Moderate which means we’ll be on slightly harder routes, including going up and down a good number of hills. Though not every route will be tough, you will need to have a base level of fitness and have the basic skills of riding a bike.

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    What To Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Bikes
    You will see that everyone bikes in Belgium!  Ironically, the quality of bikes available in Belgium is not as good as many of our other tour locations and the bikes are rather basic models, which are the type of bicycles that are popular since they are used primarily for transportation.  That said, they are perfect for what we use them for – leisurely rides along mostly flat paved bike paths!

    Ability Level
    This tour is rated For All Abilities and is a moderately active trip but with relatively easy biking.  While you will get daily activity either by biking or walking each day in the beautiful cities we visit, this is not the best trip for someone looking for a major workout and tons of mileage (check out some of our other biking trips for that!).  Conversely, this is not the best trip for someone not interested in being active on vacation (check out our Taste Vacations for that) or somebody who doesn’t bike! Being comfortable with bicycling is a MUST!

    Belgian Cuisine
    Much of the Belgian cuisine revolves around cooking with beer. Which is awesome for beer lovers! Many dishes consist of a variety of meats ranging from beef, rabbit, and even horse braised in a variety of Belgian brews. Green vegetables are not commonplace and may not even be an option on a menu, however, some places have excellent, large salads.

    Beer
    Belgium is one of the great beer cultures of the world, and they have a very wide variety of brews for nearly anyone. Even if you don’t consider yourself a “Beer Drinker” don’t rule this trip out! Belgian beers bear little resemblance to many American brews. They range from light sweet abbey style brews to dark spicy Cuvee Royale to bright, fruity and sour lambics. That being said, if you don’t drink at all, this may not be the trip for you as it does revolve around visiting and touring a lot of beer meccas.

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    What To Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Trail Conditions
    There are paved trails on both sides of the river for almost the entire distance we travel. They are almost entirely flat with a very gradual downtown grade that is really not noticeable except to help tired muscles at the end of the day. We are able to cross from one side to the other via numerous bridges along the way to make the best use of pavement. So while there are some instances of rough pavement or other features, especially in towns, it is mostly pretty smooth riding.

    Different Location Every Night
    We will be covering as much ground as possible and following along the Mosel and Saar Rivers, which in turn means that we will be staying in four different hotels. We will have to pack up every day but this allows us to bike from hotel to hotel.

    Bicycles
    We have available for rent very nice 27-speed touring bicycles that are suitable for the road conditions we encounter on this trip. You have your choice of drop down or upright handlebars and standard or SPD pedals. You can also rent a road bike for an extra charge. Bicycle rentals come with a front handlebar or rear bag and a lock but you must bring your own helmet.

    ×
    What To Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Trail Conditions
    There are paved trails on both sides of the river for almost the entire distance we travel. They are almost entirely flat with a very gradual downtown grade that is really not noticeable except to help tired muscles at the end of the day. We are able to cross from one side to the other via numerous bridges along the way to make the best use of pavement. So while there are some instances of rough pavement or other features, especially in towns, it is mostly pretty smooth skating. This tour is very moderate in difficulty.

    Different Location Every Night
    We will be covering as much ground as possible and following along the Mosel and Saar Rivers, which in turn means that we will be staying in four different hotels. We will have to pack up every day but this allows us to skate from hotel to hotel.

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column of this page will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What To Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Skating or Biking
    Nantucket and Martha’s Vineyard have fantastic paved, traffic-free paths that are perfect for both skating and biking. If you’d prefer to bike on this trip, we will secure a bicycle for you to ride at an additional rental fee.

    Trip Cost
    The islands of Nantucket and Martha’s Vineyard are the playground of the rich and famous.  Because land and development on the islands is limited, real estate is expensive, and any business that operates on either island correspondingly charges higher-than-average prices.  The cost of this trip is a reflection of this reality: these two islands regularly top the “most expensive places to vacation” lists.  However, we obviously think it is very worth the price!

    Skating Surface
    We skate on a variety of surfaces during the trip, mostly on lovely paved and car-free paths, but sometimes use city streets as connectors and country roads as extensions for additional mileage.  Overall, the paths are in good shape, but they are not new, so have imperfections such as tar snakes, cracks and sometime gravel at street crossings.  We are skating on an island, so you should also be prepared for occasional patches of sand.  We do notify trail crews ahead of time that we are coming, and request that they sweep the trails prior to our arrival, but they offer no guarantees for this.

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What To Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Expectation #1
    Description of Expectation

    Expectation #2
    Description of Expectation

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What To Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Shuttle Time
    Chile and Argentina are large countries and even though we are only seeing a small portion of each, we do cover a lot of ground on this trip!  We prioritize exploring several wine valleys in Chile (Maipo, Colchagua, Casablanca, and Aconcagua) and then spend a better part of one day traversing the Andes in our private shuttle when we move from Chile to Argentina (with time at the top of the pass to get out and hike to a viewpoint of the mighty Mount Aconcagua). While we would love to be able to snap our fingers and magically appear at our next destination, this is not possible and it means we spend more time shuttling than either you or we would probably like. The tradeoff is that we get to see and do a lot. We think the road time is worth every amazing sight and sip of this trip! If your idea of a vacation is to stay in one place, this may not be the best trip for you!

    Activity Level
    This trip is rated For All Abilities. We do have a good mix of activities and wine exploration, so it is not a full day of physical activity as you would get with some of our other tours. You’ll still get your blood pumping and certainly break a sweat, but it will just make our wine tastings that much sweeter.

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What To Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Developing Country
    Things will definitely not be as they are at home. The roads are not in ideal condition and internet is spotty, at best. We recommend relaxing and enjoying the culture!

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Different Location Every Night
    We will be covering as much ground as possible, which in turn means that we will be staying in four different hotels. We will have to pack up every day but this allows us to bike from hotel to hotel.

    Route Directions
    It’s all about the adventure! (It’s even in our name) We wouldn’t want to disappoint by providing a guide with you the entire way, holding your hand. We will provide detailed route directions before each day’s ride as well as have GPS units available. Our guides will be on the trail with you but you won’t need to worry about staying with the pack or keeping up with faster riders.

    Bicycles
    We have available for rent very nice 27-speed touring bicycles that are suitable for the road conditions we encounter on this trip. You have your choice of drop down or upright handlebars and standard or SPD pedals. You can also rent a road bike for an extra charge. Bicycle rentals come with a front handlebar or rear bag and a lock but you must bring your own helmet.

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Route Conditions
    The majority of the paths we’ll be on are paved trails separate from car traffic, but there are a few gravel sections and very limited sections where we will be sharing with cars.

    Route Directions
    It’s all about the adventure! (It’s even in our name) We wouldn’t want to disappoint by providing a guide with you the entire way, holding your hand. We will provide detailed route directions before each day’s ride as well as have GPS units available. Our guides will be available in case anything comes up but you won’t need to worry about staying with the pack or keeping up with faster riders.

    Bicycles
    We have available for rent very nice 27-speed touring bicycles that are suitable for the road conditions we encounter on this trip. You have your choice of drop down or upright handlebars and standard or SPD pedals. You can also rent a road bike for an extra charge. Bicycle rentals come with a front handlebar or rear bag and a lock but you must bring your own helmet.

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Different Location Every Night
    We will be covering as much ground as possible, which in turn means that we will be staying in four different hotels. We will have to pack up every day but this allows us to bike from hotel to hotel.

    Route Directions
    It’s all about the adventure! (It’s even in our name) We wouldn’t want to disappoint by providing a guide with you the entire way, holding your hand. We will provide detailed route directions before each day’s ride as well as have GPS units available. Our guides will be on the trail with you but you won’t need to worry about staying with the pack or keeping up with faster riders.

    Bicycles
    We have available for rent very nice 27-speed touring bicycles that are suitable for the road conditions we encounter on this trip. You have your choice of drop down or upright handlebars and standard or SPD pedals. You can also rent a road bike for an extra charge. Bicycle rentals come with a front handlebar or rear bag and a lock but you must bring your own helmet.

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Altitude
    The altitudes on the Inca Trail can vary greatly, anywhere from 3,750ft to 13,776 ft. Getting altitude sickness is no fun. You may want to take extra precautions to help avoid the risk of altitude sickness such as gradually acclimating to the altitude by arriving in Cusco a few days before our trek begins or purchasing over the counter medications.

    Booking Early
    There are 500 Inca Trail passes available each year – and they always sell out! Because of this, you’ll want to book early in order to secure your spot.

    Accommodation Flexibility
    Often times our first choice hotels are not available. If this is the case, we will substitute these hotels with equal or better options.

    Bathrooms
    We’ll be hiking on the majestic Inca Trail, which means flushing toilets will be scarce. We will be providing a private, clean toilet tent when we set up camp for the night, but you will need to use the faciliTREES while on the trail.

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Flights
    We’re not going to lie, the flights to New Zealand are long, ranging from 14 – 18 hours depending on where your starting airport is located, and expensive – but it’s absolutely worth it!

    Limited Trail Options
    We’ll be hiking point to point in order to cover as much ground as possible during our time in New Zealand. Because of this our the days on the QCT are NOT as flexible and we are not able to offer a range of route distances. On these days you will need to be prepared to do the full distance. However on one of the days, you may opt out of the hike by taking a boat ride (NZ $45) instead. Though you would miss the beautiful trail scenery, there is a lot to do at the Lodge where we’ll be checking into and you would otherwise not get a lot of time there.

    Not So Vegetarian Friendly
    We truly try to accomodate everyone’s meal preferences on every trip, but due to the location of this tour Vegetarians should take note that meals are meat heavy.

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Weather
    We’ll certainly be having some fun in the sun and enjoying the 78 – 84 degree F days. The temps can then drop to the mid-50s at night, making it ideal camping conditions – but please bring layers!

    Equipment
    We’ll be supplying you with all equipment needed for kayaking and camping. However, we would recommend bringing your own sleeping bag and wet suit. If you don’t have a sleeping bag or wet suit, don’t fret, there will be ones available to rent if needed.

    Difficulty Level
    Our Baja trip is rated Moderate, which means that some base fitness is required, as our main mode of transportation will be via kayak. However, you do not need to be an experienced kayaker, for a few reasons: a motor boat escorts us and transports all our gear, so kayaks are light; you have the option of selecting a tandem kayak and we can pair you with a stronger paddler or guide, which means you wouldn’t have to paddle as hard; and if you decide to skip the kayak for a day, it is no problem as you can ride the motor boat to the next camp and paddle a shorter distance from camp when you arrive.

    Physical Preparation
    If you want to prepare physically prior to the trip, your enjoyment will likely increase!  We recommend anything that strengthens your core and shoulders/arms.  Yoga, sit-ups and push-ups are all good.  If you belong to a gym, you might ask a trainer what would be good exercises to prepare for kayaking.

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    No Single Supplements
    We get to journey to the end of the earth! Limited space comes with the territory and therefore, no single supplements are available for the overall trip. The lodging will be dorm style for the majority of the tour, but you may be able to request a single supplement for our hotel nights. If this is something you’d like to consider, please let us know as costs vary.

    Lodging and Meals
    Seeing as we are basically leaving civilization behind in order to explore one of the remotest places in the world, meals and lodging isn’t of the five-star quality kind. For instance, it is difficult to find fruit, but we believe it’s all a part of the experience!

    Shuttle Time
    In order to get you from civilization to these remote locations, there will be some time spent driving in vans. This can’t be avoided, but we guarantee it’s worth the trip!

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Snow
    Weather is always unpredictable and winter in Yellowstone is no exception! It is possible that there may be no snow, but don’t fret, we plan great alternate activities to take the place of the cross country skiing and snowshoeing if this happens to be the case.

    Snow Coach
    While in Yellowstone, we’ll be taking the snowcoach to get from place to place. These fun and funky snow vehicles can get quite crowded as they fit all our gear and people from two vans into one! But they are definitely a part of the experience and allow us to do and see things that wouldn’t be possible without them. Plus we strive to be responsible citizens of this sensitive area and not waste resources for the 30-mile trip in! (Snowcoaches get about 2-3 miles per gallon of gas)

    Pack Appropriately
    Since we’ll be transporting in the snowcoaches, and therefore have limited space, you’ll want to pack smartly. Wear what you want to wear for snowshoeing and pack your extra ski clothes, lunch, and x-c shoes in your ski backpack. This will be on your lap during the snowcoach ride. Your overnight bag should include only what you need for two days: toiletries, wallet, reading materials, pjs, dinner clothes for 2 nights, ski clothes for Day 3 (clean base layers), socks, and shoes (if you don’t want to wear your boots to dinner).

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Shuttle Time
    We get to explore the 2.2 million acres of Yellowstone National Park – and given the sheer size of the park itself, we will have to have spend time shuttling from point to point. But no fear, keep your eyes peeled as we drive as we will get to see some amazing sights along the way!

    Food and Lodging in Yellowstone
    Staying inside the park is a top priority – you get to explore and experience so much more by staying in the heart of Yellowstone. Since it is a national park, the accommodations and food options are not going to be equal to a five-star hotel. But, we think the rustic experience just adds to the overall adventure!

    Delays in Yellowstone
    It is not uncommon to get stuck by one of Yellowstone’s famous “Bison Jams”.  This is when a herd of bison has decided to cross one of the roads within the park and causes a traffic jam.  Though they can be inconvenient while trying to stay on time, it is a one-of-a-kind experience that you won’t find anywhere else.  Additionally, July is one of Yellowstone’s busiest months so the park will be crowded.  Your guides try to manage this by timing the tour schedule appropriately as well as showing you lesser known (and frankly better!) vantage points for some of the biggest attractions.

    Beer Activities
    This beer tour is anything but typical. We will technically only be touring one brewery during our trip. We figure, being in the gorgeous setting of Montana and Wyoming, why keep our guests indoors? We’ll certainly be quenching your thirst with a wide variety of beer throughout the trip with beer-paired dinners, meet and greets with brewery staff, and tastings in breathtaking settings (like overlooking Old Faithful!) You’ll learn and taste just as much, if not more, than if we were taking you from brewery to brewery.

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

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    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Shuttle Time
    We’ll be exploring a number of breathtaking and diverse hiking trails and bike paths – not to mention some amazing breweries. This means we will need to shuttle to and from trailheads and breweries. We will also be driving to and from the Great American Beer Festival that is being held in Denver. We promise the road time is worth every amazing sight and sip of this trip.

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Visiting a Developing Country
    Tanzania is a developing country which means life is taken at a slower pace. It also means no internet. We highly recommend taking this rare chance to disconnect and give your brain a little peace and relaxation!

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

    ×
    What to Expect On This Trip

    As on all of our adventures, we want to ensure you have the best experience possible – which is why we like to set expectations appropriately for every trip.

    Cost
    Alaska is one expensive place! On average, it is 20% higher in all costs compared to other parts of the US and the price of this tour reflects that. Despite this, the last trip we ran in Alaska was rated a 4.5 out of 5 (5 = outstanding) in “Value for Money.”

    Wildlife
    Alaska is also one wild place! It is quite possible to see a moose as you roll along the trail, or a bear in the road as you walk to dinner. Even though we spend our time in the most populated areas of Alaska, wildlife sightings are common (although actual encounters are rare). We take precautions to make sure you remain as safe as possible while out and about. Our guides are trained to minimize our risks.

    Rain
    Alaska is also one wet place! Weather is one element out of our control and Alaska is well-known for its wet climate. You should be prepared to have moments of skating or biking on wet pavement. Fortunately, the mountains continually cycle the air and the rain usually doesn’t last all day. Since our trip dates are near the solstice, the days are very long, allowing us to adjust our schedule as necessary by delaying our trail activities until things are drier. If we absolutely are not able to skate or bike, there are plenty of other fun things to do!

    Changes to Your Itinerary
    While everything under “What is Included” on the right side column will remain the same, the actual restaurants, hotels, and activities listed in our itineraries are subject to modifications. Changes that are out of our control are common – a restaurant closes or loses its awesome chef, a winery changes its visiting hours, a hotel gets remodeled, a road or trail undergoes construction. You are entrusting us to create an outstanding vacation for you and so it is possible we may take the liberty of making necessary changes (even at the last minute, during the guides’ scout trip) to the itinerary that will improve your overall trip experience. If there is any one experience that is going to make or break your trip, please discuss this with us in advance! We will attempt to keep our website itinerary as current as possible and communicate any major changes with you in the weeks prior to the tour.

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